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Privacy Policy for Malaysian Accounts

This Privacy Policy explains what we collect when you open an account, how login data, cookies and device signals are used, and when records stay linked to your…

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slotmy Privacy Policy for Malaysian Accounts
CONTACT ROUTES

Ways to Reach Us

If you want to ask about access, correction, deletion or a copy of your record, use the contact paths below. We check identity before we move anything, because privacy requests should only affect the right account. For faster handling, include the email on file, the date of the change you want and a short reason. We reply through the same channel you used, unless the request needs a different trail.

Team online

Email us

Send your privacy request to our contact address with the email on your account, the change you want and a way to confirm identity. We use this route for access, correction and deletion requests where local law permits.

Account message

If you still have access, use the message box in your account so we can link the request to the right profile. That helps us handle cookie questions and data corrections without exposing your details to the wrong inbox.

Written request

For records that need a formal trail, send a written request with clear contact details and the account identifiers you want us to check. We keep the correspondence with the request so the outcome is easy to trace later.

HANDLING STANDARDS

How We Handle Privacy Requests

This page sits on the same handling rules we use across account records, cookies and message logs.

What we collect

We only ask for details needed to open, verify and service your account, such as name, contact data, device signals…

Cookie use

Cookies help us keep you signed in, remember language choices and spot unusual access.

Security logs

Login records, password resets and verification steps are stored with time stamps so we can confirm who changed what and…

Storage period

We keep account records only for as long as needed for service, fraud checks, audit work and legal duties.

Your requests

If your details change, send a request with the new record and the old one so we can match it…

Partner access

Some operations rely on payment providers, email systems and fraud-screening tools.

Questions About This Policy

These questions cover the main points people ask us about account data, cookies, record storage and request handling. The answers stay narrow on purpose: what we collect, why we keep it, who may see it and how you can ask for a correction. If local law changes the response path, we follow the rule that applies and explain the step that comes next.

We keep the details you send, basic device signals and the contact channel you use. If a payment is made through Touch 'n Go, GrabPay, Boost dan FPX, the reference and status can also sit with the account record for matching.

Cookies help keep you signed in, remember your settings and recognise repeat access. They also let us measure whether a page loads correctly and catch odd traffic patterns that may point to misuse.

Only staff and service partners who need it to run the request can see it. We limit access by role and keep logs so any data use is traceable later.

We keep records only as long as needed for account service, dispute handling, fraud checks and legal duties. After that, we delete or mask them in line with our storage rules.

Yes, send the change you want and the details that help us identify your account. After we verify the request, we will correct or remove data where local law permits.

Use email or your account message box with the same contact details tied to your profile. That helps us verify the request quickly and reply on the proper record.

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